Returns & Exchanges
At Cash Converters, we want you to be completely satisfied with your purchase. If your item is faulty or does not match the description, we offer a straightforward return process within our specified warranty periods.
Check Eligibility
Ensure your item is within the 90-day warranty period for faulty goods or the 14-day change-of-mind window for online orders.
Contact Support
Log in to your account and navigate to your order history to initiate a return request or contact the specific store where the item was purchased.
Package Your Item
Securely pack the item in its original packaging including all accessories, manuals, and your proof of purchase to ensure a smooth processing experience.
Drop Off or Post
Return the item to your nearest Cash Converters store or use the provided shipping label to mail it back to our central processing facility for inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing