Frequently Asked Questions
Everything you need to know about buying and selling with Cash Converters.
Are the pre-owned items tested for quality?
Yes, every item we sell undergoes a rigorous testing process by our specialist technicians to ensure it is fully functional before being listed for sale.
What is the warranty policy on purchased goods?
Most items come with a standard 6-month warranty, giving you peace of mind against mechanical or electrical failure. Please check specific listing details for any variations.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
Can I return an item if I change my mind?
We offer a 14-day return policy for online purchases. Items must be returned in the same condition as received, including all accessories and original packaging.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and various 'Buy Now, Pay Later' services to make your shopping experience more flexible.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.